We run clear, practical policies that protect clients, guests, venues, suppliers, and our own team. They are written to be usable on the ground, not to create paperwork for its own sake and we can provide full policy documentation for all of the following upon engagement.
We follow Cyber Essential controls as our baseline with multi factor authentication and strict access control to keep client work confidential and resilient. We assess suppliers' platforms, including AI tools, before use, review access regularly and keep clear incident steps, so clients are informed quickly if anything goes wrong. Client data is only used in approved systems.
We choose materials and suppliers with lower impact in mind, prioritising reuse, local sourcing where practical and avoiding wasteful build for build’s sake. On every project we plan for reuse, recycling, and responsible disposal and we track where the biggest impacts sit so we can keep reducing them.
We only collect and use personal data that is genuinely needed to deliver the work and we keep it for no longer than necessary, with access limited to the people who need it. Where we handle attendee data on a client’s behalf we act as a processor, will sign data processing terms and we ensure any approved tools and suppliers meet the same handling standards.
We carry appropriate insurance for our work and make responsibilities clear in writing so there is no ambiguity during planning and on site. We agree the practical split of duties with venues and suppliers in advance, including who holds risk for key elements like build, security and guest safety.
We expect professional conduct at all times, including clear boundaries around behaviour, alcohol and respect for guests, staff and the public. We have a simple safeguarding approach for anyone who may be vulnerable and a clear route to escalate concerns immediately.
We work to create teams and environments where people are treated fairly and respectfully, and where decisions are made on merit and performance. We do not tolerate discrimination, harassment or bullying and we act quickly if standards are not met.
We treat freelancers as professional partners with clear scopes, realistic timelines, and prompt payment terms. We aim to avoid last minute changes that create unpaid work, and we give credit and feedback in a way that respects the craft.
We plan safety from the start, including risk assessments, method statements where needed, and clear roles for who does what if something changes on site. We brief teams and suppliers properly and we work with venues to ensure emergency plans, access routes, and incident reporting are understood and followed.
We keep decisions clean, transparent and based on what is right for the brief, not personal benefit. We set clear limits on gifts and hospitality and we will always disclose anything that could be perceived as a conflict.
We expect suppliers to operate lawfully and ethically and we avoid sourcing that cannot be reasonably validated. Where relevant, we ask for confirmations and we prefer suppliers who can evidence responsible employment practices.
We design experiences that work for a wide range of guests, including accessibility needs that may not be visible and we plan adjustments early with the venue. This covers access, communications, dietary needs and practical support on the day so people can take part safely and comfortably.
We treat client information as confidential by default and limit access to those working on the project. Where needed we will operate under NDAs and align to client rules for sharing, storage and approvals.
We appoint suppliers responsibly and check the basics that matter, including insurance, health and safety competence and ethical standards. We also flow down relevant client requirements so delivery remains consistent across all partners on site.
We manage photography and filming responsibly including permissions, consent where needed and clear client sign off for usage. Our teams and freelancers follow rules on what can be captured, shared and published, especially around private guests and pre release activity.
We plan for things that can go wrong, including supplier failure, venue constraints, weather, and technical issues, with clear owners and decision routes. If an incident occurs we escalate quickly, keep clients informed and document actions so lessons are carried into future delivery.
We want concerns raised early and handled properly, whether they relate to safety, conduct, or quality. We provide clear routes to report issues confidentially and we commit to acting quickly and fairly without retaliation.
